FAQs, Shipping and Gift Cards – The Mushy Mommy

FAQs, Shipping and Gift Cards

Where are you shipping from and how often do you ship?

Our products are coming from a small town near New Orleans, LA. Our standard time to ship an order out is next day. Please keep in mind that this business is a family run business, so sometimes emergencies will delay next day shipping, however your order will never be shipped out any later than the second day from date of purchase. Most customers receive their orders 2-5 days from date of ordering and we frequently receive feedback about our fast, FREE shipping! 

What method of shipping do you use? 

Because our shipping is FREE most packages are shipped out first class or ground mail. However, most orders that consist of several diapers (or several items) will generally ship out priority mail especially if it's being shipped far out to the west or east coast. 

How does your shipping fee work?

What you talking about? There is no shipping fee. We have free shipping on ALL orders.

What about gift wrapping options?

Currently we offer gift wrap/packing for free. Just add a note at checkout and we'll make your package very pretty! You can also include a gift note for us to add to the order. Make sure to put the recipient's address in the shipping section and we will ship the gift straight to them. 

Do you offer gift cards? 

Yes, gift cards can be found in our Baby Gift, Mother Gift and Cloth Diaper sections. They are purchased in preset increments and a note must be left at checkout with recipients mailing address and/or email address. 

I see some items out of stock, when will they be back in stock?

We are still within our early stages of opening and running our business. Sometimes we do not rush to stock an item if it was not a hit before. Some items are testers to see how they do and some items will be restocked as soon as possible. 

I love your store but you don't have enough...

Shoot us an email to let us know what products, brands and styles you want to see more of in our store. We LOVE hearing your ideas! After all, our customers keep this business (and dream) going so we want to make them happy! Thank you for shopping and browsing our site as we know their are many options out there and appreciate you choosing to shop from our small, mama run store. 

Who do I contact for questions?

Email The Mushy Mommy, Sasha, at themushymommy@gmail.com and you'll receive an email back as soon as possible (or when both kids are taking a nap!). 

 

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